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Why does a supermarket refrigerator need to be able to be controlled online? Surely the day-to-day temperatures are identical year-round? I can understand the need to report temperatures, but why can they be remotely controlled at all?
I work with these controllers. Remote access is a lifesaver, makes remote diagnosis much easier, and lets us tell the client to move product before it spoils. Similar refrigeration controllera have had remote capability since the dial-up era, this isn't a new trend.
With that said, these things need to be behind a VPN. I don't care if the manufacturer promises their controller is safe for direct access from the internet.
It's kinda like a factory assembly line, once these things get installed and the system is stable, the client gets allergic to any changes. I come across old control systems that have been running for 30+ years, once it's in it's in.
On the French news they reported that the devices affected were older and not getting security updates also that the company was foreign owned and operated.
I haven't really seen that elsewhere, but you're right about these obscure/old controllers becoming sacrosanct.
Probably for telemetry and monitoring
They could still broadcast their temperature (securely, hopefully), without allowing any incomming commands.
Capitalism fucks up human brains or something because you're 100% correct and every normal engineer would agree with you. 🤷♂️
Honestly, as someone who works in an adjacent industry, anything with a thermostat inevitably gets set to a crazy value. You need something smart enough you can program it to return to normal operation after a certain amount of time.
In theory, you can get that level of control locally with a fully isolated monitoring system, but it seems silly and an unnecessary cost to have two separate systems... Until you lose your entire fridge stock to a dweeb armed with ChatGPT.
What do you mean by "crazy values"? Like measurement drift? Couldn't that not also be reset periodically locally? Like, without a fixed isolated monitoring system but someone with a calibrated thermometer who checks the units and recalibrates them.
... Now that I'm thinking about it, don't you need that anyway? If I'm "Mr. Fridge" sitting remote at Fridge-HQ I need an independent reading anyway so I can know whether that sensor just drifted or whether something is truely off.
Also, I fully agree with your last sentence. It's always security vs. convenience. Looks like they chose poorly.
No, like one random dude overrides the fridge setting it to 20F because he's gonna be going in and out a lot today and he doesnt want the "fridge too warm alert" to go off. Yes, you can put a hard limit on temp ranges, but then you can't sell it as a "fridge or freezer", and whatever the range, at some point, someone will set it to the highest or lowest value possible for no good reason.
For HVAC it's usually someone complains about being too warm so they set the thermostat as low as it'll go, then forget.
So they cant be turned off remotely if the company doesnt agree with the yearly price increase.