Tech Support Memes

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Memes about IT and computer related things, funny screenshots, or things you see out in the wild.

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TheWaterGod@lemmy.ca

You can lead a horse to water... (lemmy.ca)

submitted 8 months ago by TheWaterGod@lemmy.ca to c/techsupportmemes@lemmy.ca

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[–] orbituary@lemmy.dbzer0.com 0 points 8 months ago (1 children)

I'm not saying the title isn't wrong, but when I am giving tech support, I write for the least common denominator and make things explicit and obvious.

Click the 3 dots on the top right of the 'Search' from your homepage.
Go to 'Set up'
Here you can change the number of results shown.

Having worked in the industry 30 years, you have to account for stupid, distracted, reading comprehension, squirrels, and anything else. Typing the instructions on 3 lines or in three texts would clarify it.

[–] SpaceNoodle@lemmy.world 0 points 8 months ago (1 children)

I've worked with people for whom even that is too complicated.

My suspicion is that they were either functionally or actually illiterate. You could feed them a sequence of explicit buttons to press, which they would then fuck up less often, but expecting them to read a menu option would inevitably lead to failure.

[–] AmbitiousProcess@piefed.social 0 points 8 months ago (1 children)

My suspicion is that they were either functionally or actually illiterate.

A much larger percentage of the population than I originally thought is barely capable of completing tasks on a computer, so I don't doubt that at all.

[–] SpaceNoodle@lemmy.world 0 points 8 months ago

I wish I were surprised.