I worked with and alongside various homeless service providers for about 1 year. I saw a lot of incompetency. and it was frustrating to see the lack of direction/leadership. Since things were funded by contracts and the government, there was never a boss that could call the shots, provide direction, address issues, display leadership, etc.. Some people got paid more to schedule others, or to monitor inventory, but there was never anyone in charge.
And most people don't seem to care about the homeless people, who are traumatized by being homeless. The homeless people struggle to advocate for themselves. They are accustomed to being disappointed.