this post was submitted on 19 Aug 2026
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Best Buy used to use their own employees in Geek Squad to do in home services which was helpful for people that needed a home theater setup or appliance setup. The company now uses a bunch of third party contractors though so I imagine its only time that enough people realize their services are useless now.
At one point a third party installer killed their customer and burned the house down. I think that was in Florida. I have no idea how that didn't crumble their business model of using a third party service.
The fuck? Wow. I was one of those geeksquad agents back in the day. I left them when they started to tell us to be scummy with our clients. Basically mislead them and sell them shit they didn’t need. I didn’t know it has gotten this bad.
Did they have AJU when you worked there? That's tied with "terrible store management" for reasons I left.
I don’t remember this acronym. But we probably didn’t since I don’t remember it. It was nice until Best Buy started encroaching into our work little by little then it fucking became unbearable. I actually went into deep depression because of the job until I left.
It was basically a system where computer repairs were farmed out to remote workers in other countries. You charge a customer $200 to remove viruses from a computer; then, the company pays you $12/hr to hook it up to the network and open an orange flavored logmein session so the company can pay someone <$5/hr to run a few anti-virus programs on it (and probably 20 other machines at any given time) and call it good.
It felt like actively stealing from people for a living. At some level I could get over the outrageous cost of the services under the idea that I had skills the customer didn't, and those were worth money. And even the large discrepancy in what I charged and what I got paid because of all of the company overhead. But AJU was a step far enough for me to see it for what it was - exploitation at every level.
That’s legal? Lmao. wtf. I was a field agent, that’s why I didn’t know what it was then.
This was the incident. The third party that do the appliance deliveries do the installs now too. Obviously they are not paid well and this happens.
https://www.nbcnews.com/news/us-news/florida-grandma-was-allegedly-murdered-appliance-deliveryman-her-family-suing-n1059656