this post was submitted on 07 Aug 2026
319 points (94.2% liked)
Technology
87151 readers
4946 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 3 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Recently I was having a problem with my banking app and phoned for help. The robot who answered had a helpful suggestion: download the banking app. Then it hung up. I rang back and tried demanding to speak to a human. "All our agents are busy at the moment. Please wait..." While on hold I had a look at the website, and in the small print learned the humans all go home at 6pm. No-one had thought to tell the robot.
When I spoke to a human the next day, she advised me never to speak to the robot, not even to ask for a human. "Don't say anything, and eventually you'll be put through."
Yes, I'm a normal person, and yes, I hate this bullshit. The bank's human person probably hates this bullshit too, because she has to deal with the aftermath.
(I wrote a letter of complaint and got £50, so it wasn't a complete bust...)