this post was submitted on 14 Apr 2026
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Their online refund process is abysmal. Can't tell you how many orders are missing items that the refund never happens for. I end up giving up because the app directs you to the website, online chat that never goes anywhere. Yet with Woolies its almost immediate refunds for missing items.
yup, woolies has excellent service in this regard
Yeah, I had a refund for eggs a few weeks ago that I couldn't find any record of actually having received. I tried emailing about it and they basically said they didn't know anything about it, try again tomorrow. The live chat is supposed to be available during business hours but wasn't there today.
I've tended to persist with them because they have cheaper delivery, but it's not worth it if they don't deliver.