this post was submitted on 30 Nov 2025
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Fucked up with no one to blame but myself. (imgflip.com)
submitted 9 months ago* (last edited 9 months ago) by tuff_wizard@aussie.zone to c/selfhosted@lemmy.world
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I spun up nextcloud to replace onedrive about a year ago. Everything was going well so I chose not to renew my onedrive subscription, this was exactly 6 months ago, I'd assume.

I got an email a few days ago reminding me that they would delete my data. I ignored it because obviously I had moved my data to nextcloud. not gonna trick me Mi¢ro$oft.

But yesterday I decided to have a quick look though and it turns out I didn't copy over everything, and certanly not my 5 years of camera roll backups.

I started a sync of everything last night and woke up in the morning to find that it had stopped at about 10gb out of 80gb. And now onedrive won't connect and if I try to log in to onedrive with that account via the web it just kicks me back to the microsoft portal.

I'm 99.5% sure there is nothing to be done and I'm not an overly sentimental person so if they are lost it won't break me. I have many important photos backed up in immich but just not everything.

But I just needed to ask in case someone knows where to find the M spot I can touch for magic file recovery.

Edit: turns out you can just pay them more money and they still had my stuff. thank you for joining me on the shortest support ticket of all time

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[–] foggy@lemmy.world 11 points 9 months ago* (last edited 9 months ago) (2 children)

You got two options. Both suck.

  1. Call support. Have fun. I'd rather rip out my eyeballs in this scenario because you're not a paying customer. You will get the shit-tier service, will likely be hung up on, and reexplain the situation to 3+ individuals over the course of 4 hours and ultimately get nothing done.

  2. Resubscribe. Finish the job. The odds of your accounts db being wiped are kinda slim. Sucks because you do what you explicitly sought to avoid: pay Microsoft.

[–] tuff_wizard@aussie.zone 27 points 9 months ago (4 children)

I coughed up the $7 for an extra month. it all seems to be there.

[–] EarMaster@lemmy.world 8 points 9 months ago (1 children)

Good to hear. Now buy an external HDD or a device of your choice and copy the files there and store it somewhere safe. One backup is no backup.

[–] frongt@lemmy.zip 3 points 9 months ago

"Safe" meaning somewhere it won't be destroyed by fire, flood, hurricane, etc. that destroys the primary copy.

[–] foggy@lemmy.world 6 points 9 months ago* (last edited 9 months ago)

Glad to hear. Lesson learned: The panic you felt sucked. It was thankfully $7 to resolve. Next time it might not be.

Back up your stuff 3 times, in at least two places. 🙂

[–] WhiteOakBayou@lemmy.world 3 points 9 months ago

That's great you're data was there. You had to pay the $7 but have benefited from a 2-1-1 backup strategy here.

[–] Devconsole@sh.itjust.works 3 points 9 months ago

Congratulations.

[–] village604@adultswim.fan 5 points 9 months ago

I once sat in the queue for MS support for 6 hours before I gave up, and it was for a business related issue.

Fun fact, they stop playing music after 3 hours.