this post was submitted on 19 Aug 2026
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PC Master Race

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Best Buy Customer Support Removed A 32GB DDR5 RAM Stick From Gaming Laptop After Charging Full Amount For The 64GB Configuration; Says Upgraded RAM Incompatible (wccftech.com)
submitted 1 month ago by sanitation@lemmy.today to c/pcmasterrace@lemmy.world
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[–] Ptsf@lemmy.world 34 points 1 month ago (1 children)

They bought it from a best buy marketplace seller, not best buy direct. The model does officially support only 32gb.

[–] Robin@lemmy.world 4 points 1 month ago (1 children)

They put their brand name on it to gain customer trust. Then they have to take the blame if something goes wrong

[–] Ptsf@lemmy.world 0 points 1 month ago (1 children)

Not how it works.

[–] otp@sh.itjust.works 7 points 1 month ago (1 children)

Should be

[–] Ptsf@lemmy.world 2 points 1 month ago

Can't disagree with that.